Department of Tourist Information . Management of the public information provision apparatus, via the city's four tourist offices, and through other ordinary or electronic media.

Bilbao Convention Bureau Department . With around 100 associated companies and institutions, planning, managing and promoting the tourism policy of Bilbao as a congress and meeting destination.

Administration Department . Quality management, economic and financial development and coordination of the management of Bilbao Albergue and of the Edificio Ensanche (Ensanche Building).

Marketing Department . Planning the marketing tools and actions required to promote Bilbao as a tourist destination.

Albergue de Bilbao. Bilbao Tourism looks after the running of Bilbao Albergue.

Edificio Ensanche. Bilbao Tourism manages the Edificio Ensanche (Ensanche Building), current headquarters of the company and also the head office of the Bilbao municipal newspaper, of the Youth Information Office and of the Fundación Bilbao 700. In addition, Bilbao Tourism is responsible for the commercial management commercial of the building's atrium.